内容摘要:自从中国加入世界贸易组织以后,经济得到了快速发展,市场化程度也随之进一步的加深。随着我国酒店业的不断发展,酒店之间的竞争也是越来越激烈。酒店竞争首先是产品的竞争,这是一种基本的竞争。然后是服务的竞争,广义上来说,服务的竞争实质上是一种无形产品的竞争。但最终意义上的竞争是文化的竞争,文化的竞争是更高层次、更高品位的竞争。酒店是生产文化、经营文化的企业,客人到酒店来,有个很重要的心理预期,就是要享受文化和消费文化,获得最高的文化附加值。因此,酒店文化对酒店竞争力的强弱起着举足轻重的作用。文章通过从引入酒店文化营销的概念和内涵入手,在阐明文化营销在酒店竞争中的重要作用的基础上,分析斯格威大酒店实施文化营销战略的现状,以及指出斯格威大酒店文化营销存在的问题,提出了斯格威大酒店文化营销问题的具体对策,探究了斯格威大酒店文化营销未来合理的发展趋势。这对斯格威大酒店抓住新的发展机遇,在新一轮市场竞争中获得优势地位,具有重要的意义。
【关键词】酒店文化 绿色营销 网络营销
Shanghai Hotel skyway Cultural Marketing
【Abstract】Economy has got develop rapidly,become market-oriented degree has gone a step further also with that since China joins World Trade Organization,deepening.With our country hotel job uninterrupted growth,the competition between the hotel is also more and more fierce.The hotel competes for the competition being a product first,this is one kind of fundamental competition.And then come up to be that the competition serving,is broad wide saying the competition serving is one kind of intangible product competition in substance.But,the competition on ultimate significance is that the culture competition,the culture competition are higher level, higher grade competition.The hotel is that culture enterprise,guest producing culture,managing come to hotel,have very important mentality expects to be to be going to enjoy culture and to consume culture,to gain maximal culture appending value.Therefore,hotel culture is playing self''s move greatly affects the general condition role to hotel competition strong or weak.Article start by the fact that camp pin concept composes in reply connotation from leading into hotel culture,the camp pin basis in hotel important effect in competing is listed in in expounding culture,analyse the skyway grand hotel putting culture into practice camp pin strategy current situation,has there exists problem in the camp pin as well as pointing out skyway grand hotel culture,has brought forward skyway grand hotel culture concrete camp pin problem countermeasure,have probed into skyway grand hotel culture future rational camp pin developing trend.This will be that the skyway grand hotel seizes new development opportunity,will gains advantage position,will has important position in one new wheel market competition.
【Key Words】hotel culture; green marketing; network marketing
引言
现代酒店竞争已逐步从产品价格竞争以及服务质量竞争过渡到文化竞争,越来越多的酒店将酒店文化的建设视为企业的生命线。二十一世纪是文化营销的黄金时代,市场竞争的加剧和消费者需求的变化使得文化营销具有广阔的发展前景。对消费心理的研究表明,顾客作为社会个体,扮演着不同的社会角色,在一定文化影响下,他们会寻求特定的生活方式,确认对自身形象的认同。因此,消费的需求将向文化型消费转变。每一个个体的消费心理都体现了对文化的需求,这种消费心理决定了二十一世纪的营销重点是如何满足人们文化心理的需求,即酒店应该以何种文化作为营销手段去开拓市场。