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论文编号:WL082 论文字数:10562,页数:15
摘要：
生产、物流和消费是社会经济活动的三大组成部分。其中物流是连接生产与消费的必要环节。没有物流，商品价值、货币价值和使用价值都将无法实现。物流服务业是物流业必不可少的，它是在无法降低成本，节约材料的前提下那服务作为一种投资，一种无形的却支撑着这个行业的砥柱。保证具有优势的物流服务水平对一个企业来说是至关重要的,它可以在适当的物流成本下提供最优的物流服务，然而在当今竞争激烈的市场环境下，搞好一个事业、企业就的跟上时代的步伐，把信誉放在第一位，拿新颖的产品取悦客户、消费者是不败的方法。
关键词：服务水平，人才教育，客户服务。
Abstract: The production, the physical distribution and the expense are the social economy activity three big constituents. And the physical distribution is the essential link which the connection produces and expends. Will not have the physical distribution, the goods value, the monetary value and the use value will be unable to realize. Physical distribution service industry is the logistics is essential, it is in is unable to reduce the cost, saves under the material premise that service to take one kind of investment, one kind invisible is actually supporting this profession unyielding. The guarantee had the superiority delivery service level to an enterprise is very important, it might provide the most superior delivery service under the suitable physical distribution cost, however is competing now under the intense market environment, did well an enterprise, the enterprise on followed the time the step, placed the first prestige, took the novel product to try to please the method which the customer, the consumer did not defeat.
key word: The service level, the talented person educates
目录
摘要： 1
引言： 1
一、物流服务的内涵 2
1、作为客户服务一部分的物流服务 2
2、物流服务水平的确定 2
二、关于推进中国物流业发展的基本思路 3
三、现代物流就是客户服务 9
四、物流理念是与时俱进的 10
五、开发物流服务想象力 11
六、合理设定企业物流服务水平 13
1、物流服务应与顾客的特点、层次相符 13
2、在确定物流服务水平时，要权衡服务、成本和企业竞争力之间的关系 13
3、对企业的物流服务水平要进行定期评估和改进 13
参考文献： 14
