企业运输管理研究

论文编号:WL337  论文字数:22330,页数:47

企业运输管理研究—以杭州神州数码有限公司为例

摘  要
 供应链（Logistics）一词源自于军事科学，原意是后勤学，自古有之。而今天，管理科学已把后勤学作为一种管理策略用在了企业管理中。2000年，神州数码作出了网络基础、软件集成和设备供应链管理三箭齐发，协调并进的长远策略。并且将原来事业本部划分出了三个转型方向：第一是网络基础建设的服务，第二是以应用软件为中心的IT服务，第三是以客户为中心的供应链服务，主要是基于电子商务平台，提供从供应商到最终用户的针对供应链各个环节的全方位一体的服务。神州数码做分销有两个方向，一个是专业化，一个是规模化。专业化使得服务最优化，比别人做的更好，客户满意度更高，主要表现在代理商买东西是不是方便，配货速度、准确性是否足够好，专业化是提高分销企业核心竞争力的关键；规模化能够以较低的运作成本，取得价格优势，有效地降低成本。
 2009年，神州数码董事局主席兼CEO总裁宣布，向IT服务转型已经取得“战略性成功”，并在金融危机背景下获得持续盈利在这种情况下，改变现有状况已经是迫不及待需要解决的问题。
为此，经过详细研究和分析，制定出以下项目目标：运输准时率达到90%以上，单位业务成本降低11.5%。
 
关键词：物流、配送、仓储、供应链
 Abstract
 The word Logistics is from the military science with the original Intention means military logistics, which can be date to Classic Age. And today, Management Science has it as a management strategy, used in the enterprise management.
 In 2000, Digital China made a long-term strategy, which coordinated three arrows shot at once-in-hand of Network infrastructure, software integration and equipment supply chain management. Besides, Digital China also divided the original cause of this part into three transitions. The first is the network infrastructure services. The second is application-centric IT services. And the third is a customer-focused supply chain services, which is mainly based on e-commerce platform, and delivery form a supplier to the end user''''s full range of services in every link chain. Digital China''''s distribution has two goals, one is professional, the other one is large-scale. Specialization makes optimization, doing better than others, and then makes a higher customer satisfaction. It is mainly manifested in that agent shopping is convenient or not, picking speed, accuracy is good enough or not. So it always says that specialization is the key core competence of improving distribution enterprises. And scale is able to depend on a lower operating cost, achieve price advantages, reducing the costs effectively.
 In 2009, the Board Chairman and CEO President of Digital China, announced that the transformation of the IT services have made "the strategic success", and sustainable profitability at the background of the financial crisis. Under this circumstances, Changing the existing situation is already can''''t be waiting anymore. It needs to be addressed.
 For this reason, Digital China made the following project objectives after detailed research and analysis: On transportation, the rate must reach more than 90%, and the business unit should cost 11.5%.
 
 
Key Words. logistic、delivery、storage、supply chain

目录
摘  要 III
第一章 引言 1
第一节  选题背景与意义 2
第二章 运输配送的管理 5
第一节 运输概念 5
第二节 运输的作用 5
第三节 运输的基本原理 7
第四节 运输合理化 7
第三章 运输的原理以及模型 8
第一节 柏拉图-FRANK 8
 一、柏拉图原理 8
 二、柏拉图的用途 8
 三、柏拉图的制作七大步骤 8
 四、柏拉图的分析方法 9
 五、柏拉图需要的注意事项 9
第二节 SIPOC模型 10
 一、SIPOC模型的具体内容 10
 二、SIPOC的优点 10
 三、SIPOC的绘制 10
 四、SIPOC的运用指导意义 11
第四章 杭州神州数码运输分析报告 12
第一节 项目背景介绍 12
第二节 定义阶段 12
第三节 测量阶段 16
第四节 分析阶段 26
 一、Y1 运输准时率分析 27
 二、Y2单位业务成本 29
第五节 改进阶段 37
第六节 实施阶段 38
 一、对Y1运输准时率的控制效果验证： 38
 二、对Y2单位业务成本的控制效果验证： 40
 三、预计项目收益 41
第五章 总结 42